Legal documents

Archived text from before the correction of 27 October 2026. It may describe outdated features. Making it available does not determine which agreement a particular person entered into.

§1. General provisions and definitions

1. The HiLobby Service is provided by HILOBBY PROSTA SPÓŁKA AKCYJNA (the “Service Provider”). Its registered office is in Legnica. The Service Provider’s full identification and registry details are available in the Service footer.
2. These Terms set out the rules for using the Service and constitute terms of electronic services under Polish law.
3. A User is a person who has created an account. A Profile is a User's public page at hilobby.com/name. A Visitor is a person viewing a Profile or the Service without an account. A Consumer is a User who is a natural person acting outside a business.
4. Provisions concerning Consumers also apply to a natural person concluding a contract directly related to their business activity where the contract shows that it is not of a professional nature for that person (Art. 7aa and 38a of the Polish Consumer Rights Act and Art. 385⁵ of the Civil Code).
5. FREE accounts are available globally. Paid plans are available in countries supported by the seller, subject to applicable legal restrictions. The Service and these Terms are available in Polish and English. The contract is made in the selected language; neither version limits mandatory user rights.

§2. Technical requirements

1. To use the Service you need a device with internet access, an up-to-date browser with JavaScript enabled and an e-mail address.
2. Some features (e.g. OBS alerts, the API) require additional software or technical knowledge.
3. Providing unlawful content and any actions that disrupt the Service are prohibited.

§3. Account

1. An account may be created by an adult or by a person aged 16 or over with the consent of a legal guardian. The Service is not intended for persons under 16; the User confirms their age when registering.
2. Registration is free. You provide your email, password, Profile name and the required account information and accept these Terms. The account agreement is concluded when you confirm your email. When purchasing a paid plan, the seller separately collects the information needed to fulfil and account for the order.
3. Keep your login details secure, do not share them, and promptly report suspected account compromise. You can enable two-factor authentication. These duties do not exclude HiLobby's responsibility for Service security or your statutory rights.
4. The User may delete the account at any time in the dashboard. Deletion takes place after a grace period during which it can be cancelled.
5. The account agreement is concluded for an indefinite period and may be terminated by the User at any time.
6. A User may change the Profile address (name) no more than once every 30 days, regardless of plan. The previous address redirects to the new one for 7 days and stays reserved during that time; afterwards another User may take it. The Provider may change a Profile address that infringes the law, third-party rights (e.g. a trademark, impersonation) or these Terms, and informs the User by e-mail with a justification.
7. HiLobby may terminate the account agreement with 30 days' notice, explaining the reason and appeal process by email. Suspension or termination without that notice is permitted for serious or repeated breaches of law or these Terms, such as phishing, fraud or malware distribution, or when required by law or a competent authority. The measure must be proportionate. We provide reasons unless the law prohibits this. Section 9 explains appeals. Account termination does not exclude claims relating to unused paid access.

§4. Services and plans

1. FREE is a free, indefinite plan available globally. PRO and PRO+ are paid plans that may be offered globally through PayPro Global in countries it supports. The access period and purchase type — one-time or subscription — are stated in the specific offer and before the order is confirmed.
2. Plan features and prices are shown on the pricing page and in the account panel. Before purchase, PayPro Global displays the final price, currency, applicable taxes and any future charging schedule. Automatic renewal requires a separate, informed choice and agreement during purchase; having an account or an earlier plan does not activate it.
3. Paid access starts after we receive verified payment confirmation. The access end date follows the order or paid subscription cycle. Renewal covers the stated next period; overlapping periods of the same subscription are not counted twice. Earlier purchases retain the terms confirmed when they were made.
4. The Provider may offer a one-time free PRO+ trial. When it ends, the account returns to the FREE plan at no charge.
5. When paid access ends, the account operates on FREE and features requiring PRO or PRO+ become unavailable. Expiry alone does not delete the account. Further data retention follows the Privacy Policy and account-deletion rules.
6. The Service Provider may offer a limited number of places to buy the PRO or PRO+ plan at a reduced launch price shown in the price list. The pool of places is shared by both plans and one account takes one place. Placing an order at the launch price reserves a place for 30 minutes, and the place is assigned to the account when the order is paid. The price list states which periods the launch price covers and whether an account with a place may renew the plan at that price also after the offer ends, for as long as the account exists. The launch price cannot be combined with discount codes and a place cannot be transferred to another account. The launch price assigned to an account does not change with later changes to the price list or the offer terms. If the list price drops below the launch price, the list price applies.
7. New sales through PayPro Global are available in countries it supports, subject to legal, product and payment restrictions and required verification. Available currencies and final purchase terms are displayed before payment. Customers must provide their actual country. The Service language can be selected independently of country.

§5. Plan purchases, payments and documents

1. The seller of a new plan purchased through PayPro Global checkout is the PayPro Global entity identified there, acting as Merchant of Record. HiLobby remains the Service provider. Available payment methods depend on country, currency and the seller's offer. HiLobby does not store payment-card details.
2. PayPro Global determines and accounts for taxes relating to its sales under applicable rules. The final charge is displayed before purchase confirmation. HiLobby remains responsible for its own obligations and settlements; using a separate seller does not remove them. Conditions of earlier paid purchases do not change automatically.
3. The purchase document or invoice for a PayPro Global order is supplied by that seller under the purchase terms, including through its customer account. Billing-data corrections and adjustments for that sale are handled by the seller. Historical direct-purchase documents remain subject to the rules applicable to those purchases.
4. Before placing an order through PayPro Global, the customer receives that seller's terms, including electronic-document arrangements. Documents are delivered as agreed during purchase. These Service terms do not authorize future charges or automatically accept new sale terms.
5. Users may recommend the Service with a personal referral link. When the referred person pays for a plan and the refund window shown in the panel has passed, both parties receive PRO plan days under the rules and limits described in the panel. No reward is due for accounts of the same person or for referrals identified as abuse (e.g. from the same network or the same company domain). A refund cancels the reward. Rewards cannot be exchanged for money.
6. The Provider may change or end the referral program with prior notice in the panel. Rewards due before the change will be granted.
7. The country and other billing information supplied to the seller must be accurate. PayPro Global may require verification for taxes, offer availability and payment security. Data and documents from earlier direct purchases retain their historical accounting context.

§6. Withdrawal, renewal cancellation and refunds

Buying a plan and receiving the Service are separate matters. HiLobby provides your account and Service features. For a PayPro Global purchase, the seller is the entity identified in checkout; its sales terms and contact details are provided before payment. Transaction support is available from PayPro Global, with documents in its legal section. These roles do not restrict mandatory consumer rights or HiLobby's responsibility for its own obligations.

1. Consumers generally have 14 days from concluding an online service contract to withdraw without giving a reason. Applicable law may provide greater rights. For a PayPro Global purchase, send the transaction withdrawal notice to the seller identified in your order. If you need help identifying the transaction, you can also contact HiLobby at contact@hilobby.com.
2. Starting access to a digital service does not by itself remove the right to withdraw. If performance started at the Consumer's express request before the withdrawal period ended, charging for the part performed is permitted only where the statutory conditions are met. We do not treat every activated plan as automatically non-refundable.
3. For purchases directly from HiLobby, including historical purchases, send your notice to contact@hilobby.com, use the contact form or the withdrawal function available for that order in the panel. We confirm receipt by email. Any refund due is made without undue delay and within 14 days of receiving the notice, generally using the original payment method. Any deduction for service already provided requires the conditions in paragraph 2 to be met.
4. An unambiguous notice identifying you, the order and your decision to withdraw is sufficient. The statutory model form is optional. Sending the notice before the deadline preserves the time limit. For PayPro Global orders, the relevant seller handles the refund; HiLobby does not issue a second invoice or pay the same refund twice.
5. We preserve the Consumer rights described here regardless of country of residence, without limiting greater protection under applicable law. Statutory consumer protection for qualifying sole traders also remains available. Withdrawal without giving a reason is separate from a complaint or refund claim for a service that does not conform to the contract.
6. A one-time purchase does not authorise future charges. A renewable subscription requires an informed choice of its terms before payment. Stop future renewals through the seller's portal, cancellation link or support. Cancellation normally keeps access until the paid period ends; it is not by itself withdrawal or an automatic refund request. Deleting a HiLobby account does not replace cancellation with the seller: stop renewals before deleting the account. Statutory rights and more favourable earlier purchase terms remain protected.

§7. Creator payments and related features

1. The User may enable Visitors to send them financial support (donations) on their Profile.
2. Creators connect their own account with an available payment provider, currently SimPay or PayPal. The provider processes payments to the creator under their agreement. PayPro Global selling HiLobby plans does not process these creator payments. HiLobby does not receive or hold creator funds, maintain a creator balance, or charge a commission on these payments. The provider may charge its own fees.
3. HiLobby processes confirmations from the connected provider to mark a payment as paid and enable features selected by the creator, such as history, a funding goal or an alert. Returning from checkout alone does not confirm payment.
4. Creators are responsible for describing the purpose of payments, any promised benefit and their own tax obligations. Calling a payment 'support' or a 'donation' does not establish that it is legally a gift or tax-exempt. Its classification depends on the facts and applicable law.
5. On the PRO plan Users may allow Visitors to attach short voice recordings to tips. A recording requires the Visitor's consent, the User decides whether it is played, and the Provider deletes recordings within the periods set out in the privacy policy. The User is responsible for the content played.
6. Users may connect a Twitch or Kick channel to show its events (e.g. follows, subscriptions) in alerts. Use of those services is subject to their terms. The User may disconnect the channel in the panel at any time.
7. Creators displaying a funding goal must describe it accurately and avoid misleading supporters. A goal counter does not mean that HiLobby verifies the collection, guarantees its outcome or conducts it for the creator. Creators are responsible for any applicable permissions, disclosures and accounting.
8. Questions about a creator's promised benefit or a payment refund should be directed to the creator and relevant payment provider. Creators provide contact and privacy information before accepting payments. Provider procedures, including payment disputes, and the payer's statutory claims remain available. Technical problems with HiLobby forms can be reported to Service support.
9. The User may collect Visitor sign-ups for their newsletter and send messages through the Service. Sign-up requires consent and e-mail confirmation, and every message includes an unsubscribe link. The User is the controller of subscriber data, is responsible for the content and sends only to people who consented. Plan-based sending limits apply.
10. When supporting, a Visitor may agree to show their nickname and, depending on the User's settings, the amount and message on the Profile's supporter wall. Anonymous support is never shown there. Consent can be withdrawn by writing to the Service Provider or the User.

§8. Content and acceptable use

1. The User is responsible for content published on the Profile, including links, descriptions, images and code.
2. In particular, the following are prohibited: unlawful content, phishing, fraud, malware, spam, impersonation and copyright infringement.
3. Custom code (HTML, CSS, JavaScript) runs in an isolated environment. Using it to collect Visitor data, bypass security or hide the Service branding where the plan does not allow it is prohibited.
4. The User grants the Provider a free, non-exclusive licence to display Profile content to the extent necessary to provide the service.
5. The User may store files (images, GIFs, sounds, short videos) in the Service within the per-account storage limit shown in the panel (currently 1 GB), which also includes shop product files and voice messages attached to support. Files are available at a random, hard-to-guess address so they can be shown on the Profile, and in alerts, so confidential content should not be uploaded. The Service Provider may remove a file that breaches the Terms. Files are deleted together with the account.
6. We use automated word and pattern filters, limits and abuse-detection mechanisms. These do not fully verify every item's legality and may make mistakes. Depending on the result, they may prevent submission, hide content or refer it for review. Creators may configure additional filters for messages and payments. Notices and appeals are handled under section 9.
7. On the PRO plan the User may add Meta, TikTok and Google Analytics 4 pixels to the Profile. The Service loads them only after the Visitor's consent in the banner on the User's page and allows withdrawing it. The User is the controller of data collected by the pixels, is responsible for the legal basis, informing Visitors (e.g. in their own privacy policy) and for contracts with pixel providers.

§9. Content reports and moderation

1. Anyone may report content that is unlawful or violates these Terms using the "Report content" form or at contact@hilobby.com.
2. We handle reports with due care. We may hide or remove content or suspend a Profile.
3. We inform the User of the decision together with a statement of reasons, and the reporter of how the report was handled.
4. The User may appeal the decision in the dashboard. The appeal is reviewed by a different person than the one who made the decision.
5. The point of contact for authorities and users under the Digital Services Act (DSA) is contact@hilobby.com. Contact is possible in Polish and English.
6. For moderation we use an automated content filter (§8(6)), filters set by Users, rate limits and bot detection. Decisions to remove content, hide content or suspend a Profile following a report are taken by a person. The statement of reasons says whether automated means were used and names the legal provision or clause of these Terms it relies on.
7. The User affected by a decision and the person who made the report may appeal within 6 months of being informed of the decision: the User in the dashboard, and the reporter by replying to the decision e-mail or writing to contact@hilobby.com. Independently, they may use a certified out-of-court dispute settlement body (Art. 21 of the Digital Services Act) or go to court.
8. After a prior warning, we may suspend for a reasonable period an account that frequently posts manifestly illegal content, or stop handling reports from a person who frequently submits manifestly unfounded reports. We inform the competent authorities of any suspected criminal offence threatening the life or safety of persons.

§10. API and webhooks

1. In the PRO+ plan the User may use the API in accordance with the documentation. API keys are confidential and the User is responsible for protecting them.
2. Rate limits apply. Circumventing limits or using the API in a way that overloads the Service is prohibited.
3. Data retrieved via the API (e.g. supporter email addresses) is processed by the User as its controller, in line with the GDPR.

§11. Intellectual property

1. The Service, its software, templates and trademarks are protected by law. The User may use them only within the Service.
2. Users must hold the required rights for music, recordings, images and content embedded from external services and comply with those services' terms. A player provided by HiLobby does not grant a music licence or public-performance rights. Where we supply particular material under an open licence, we state its conditions and required attribution.

§12. Liability and availability

1. The Provider makes every effort to keep the Service running continuously but may carry out maintenance, where possible outside peak hours.
2. Authors are responsible for their content and external providers for their services to the extent required by law and their contracts. This does not exclude HiLobby's responsibility for its own acts or omissions, duties concerning reported illegal content, or conformity of its Service with the contract. Mandatory consumer rights are not restricted.
3. Towards Users who are not Consumers (subject to §1(4)), the Provider's liability is limited to the amount paid for the plan in the last 12 months. This limitation does not apply to damage caused intentionally.

§13. Complaints

1. Complaints about the Service can be sent to contact@hilobby.com or through the contact form in the Service.
2. Helpful complaint details include your account email, the problem, approximate event date and requested resolution. An order number helps with payment issues. Do not send passwords, full card details or integration keys. Omitting unnecessary details or using another method does not remove statutory complaint rights.
3. We respond to Consumer complaints within 14 days of receipt unless applicable law sets a different period; shorter mandatory deadlines remain protected. We reply by email on a durable medium. HiLobby handles Service-operation complaints. The seller identified in a PayPro Global order handles transaction-settlement requests; we help identify the appropriate contact without excluding responsibility for our own Service.
4. The Service Provider is responsible to the Consumer for conformity of the paid plan (digital service) with the contract under Chapter 5b of the Polish Consumer Rights Act. Subject to statutory conditions, remedies include bringing the service into conformity, a price reduction or termination of the contract. The absence of discretionary refunds does not restrict those rights.

§14. Out-of-court dispute resolution

1. A Consumer may seek help from a municipal or district consumer ombudsman or the regional Trade Inspection office.
2. Using out-of-court dispute resolution is voluntary.
3. A Consumer from another EU country may ask the European Consumer Centre in their country (ECC-Net) or the competent national out-of-court dispute resolution body for help.

§15. Business Users

1. Businesses may use HiLobby. Creators accepting payments in their own name are responsible for their relationship with supporters, required disclosures and their own accounting. Tax classification depends on the payment's actual purpose and any benefit supplied in return, not the feature's name. Providing a form alone does not make HiLobby a party to an agreement between creator and supporter.
2. We give at least 15 days' notice of planned changes. Where applicable law, including the P2B Regulation where it applies, requires more time for technical or commercial adjustments, we allow the appropriate longer period. Businesses may terminate before the changes take effect. Restrictions and termination are explained on a durable medium; section 3 paragraph 7 describes the 30-day notice period and exceptions.
3. The Service does not run a joint search engine or ranking of User profiles, does not treat differently creators using other tools and does not limit showing the same content in other channels.
4. A business has access to data on its donations and supporters in the dashboard and by export. Complaints are handled under §13.

§16. Changes to the Terms and final provisions

1. Changes may be required by law, to clarify ambiguities, improve security or reflect an actual change to the described services. Their scope must match their reason. We notify users of contractual changes by email and in the panel at least 15 days in advance, or earlier where law or necessary adjustments require it. The notice identifies the text, reason, effective date and termination procedure. Changes are not retroactive, do not remove acquired rights and do not by themselves alter the price of a paid period. Users may terminate before a change takes effect by contacting HiLobby; they are not required to use only account deletion. Changes to a digital service also remain subject to statutory notices and a 30-day termination right where they materially and negatively affect access or use, unless the law permits continued unchanged access without extra cost instead.
2. Polish law applies. The choice of law does not deprive a Consumer of the protection of the mandatory rules of the country of their habitual residence. A Consumer may bring proceedings in the courts of their country of residence or of the Provider's country; disputes with businesses are settled by the court competent for the Provider's registered office.
3. Matters not covered here are governed by the Polish Civil Code, the Consumer Rights Act, the Electronic Services Act and the Digital Services Act (Regulation (EU) 2022/2065).